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Return & Refund

source: | Author:NWOW | Date : 2022-02-09 | 4164 Views | Share:

REFUND/CHANGING TERMS POLICY FOR NEW UNITS 


Your e-bike is a big investment. Our priority is to ensure that you are truly interested in an electric bike and have selected the correct one before we deliver it to you. As returning is not easy, we stand behind everything we sell.

 

Ø  RETURNS ARE ACCEPTABLE ON THESE CONDITIONS:

 

A. EXCHAGE UNIT  AND  REFUND  POLICY

 

1. The exchange item must be returned within 7 days, including the day it was purchased.

2.  Items must be presented with ORIGINAL RECEIPTS OR SALES INVOICES.

3.  Items must be EQUAL VALUE to be exchanged.

l   The customer must pay the difference of the exceeding value of returned item/s

4. Freebies such as battery and charger are not included in the returned parts once the definite items are in good condition and compatible with the exchanged unit.The rest of freebies are not included in the returned parts once the definite items are in good condition.

5. Management will refund 100% or replace the e-bike within thirty (30) days including the date of purchase if it is found to be defective on its major parts as stated below.

ü  CHASSIS

ü  DYNAMO

ü  CONTROLLER

ü  BATTERY

6. Installment basis, due date of your payment will follow the date you purchased the first unit.

 

 

 

B. RETURNS ARE NOT ACCEPTABLE ON THESE CONDITIONS:

 

    1. Change of mind (Under RA 7394).

    2. Sales transaction was over 7 days / 30 days

    3. No RECEIPTS OR SALES INVOICES.

    4.  Damages due to WRONG usage or application, caused by negligence, mishandling, acts of nature and in-transport relocation.

 

Ø  CHANGING TERM

l   Good as cash or units that can be availed in 3 months terms. The 100 pesos rebate is not included.

l   For installment customers who decide to pay in cash, can avail the cash fix discount within seven (7) days, including the day the unit was purchased.

l   For installment customers who decide to pay in cash, can avail half of the cash fix discount within 8-30 days, including the day the unit was purchased.

 

 

I hereby state that I fully understand the preceding guidelines and hereby declare that I will strictly observe its provisions stated above. And I signed to prove my willingness to adhere to it on my free will without pressure from anybody.



The Company reserves the right for the final explanation.”



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